by admin | Jul 18, 2016 | BLOG, Helpdesk
Channel Management A helpdesk implementation must be geared towards achieving a sustainable return on investment (ROI) to be a justifiable project. It is therefore imperative that an organization establishes a set of benchmark costs for each customer service...
by admin | Jul 18, 2016 | BLOG, Customer Service
Origins of Customer Service Conceptualize a medieval barter trade. A merchant ship docks at a coastal point of call, possibly along Africa or the Americas, to procure interesting artifacts from the inland traders. The trade is unwieldy as neither the visiting merchant...
