Home Forums Lansupport-Troubleshooting Error previewing reports on LanSupport 5.3

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    admin
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    Error previewing reports on LanSupport 5.3 

    If you are having problems previewing reports on LanSupport 5.3 and getting errors such as.
    IOError while loading document: Reason #2032
    Try one of the following solutions.

    Windows Server 2008 or Windows 7
    1. Open IIS Manager by running inetmgr
    2. Expand the tree list until you reach the LanSupport virtual directory
    3. Open ‘Handler Mappings’
    4. On the right panel, click ‘Add Script Map’
    5. Enter the values

    Request Path – *.ArCacheItem
    Executable – C:\Windows\Microsoft.NET\Framework\v2.0.50727\aspnet_isapi.dll
    Name – ActiveReports Cache Item

    6. Click OK
    7. Repeat this for the following values
    Request Path – *.Rpx
    Executable – ^ Same as above
    Name – Active Reports Rpx

    Request Path – *.ActiveReport
    Executable – ^ Same as above
    Name – ActiveReports Script Map

    This should resolve this problem.

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