Frequently Asked Questions
The FAQ’s listed below are meant for existing users of LanSupport.
Please keep checking for new FAQ’s, or send us an e-mail on an FAQ or Guide you would like added here.
LanSupport ServiceDesk 2016, scheduled for version 2017 release, is now in its 13th year of development. LanSupport 2016 is not merely a shift in naming convention – LanSupport 5.8 being last release with the former naming convention. It is a major release that responds to the valuable input from users based on evolving business needs and the reality of continuously evolving technology platforms.
Channel Management A helpdesk implementation must be geared towards achieving a sustainable return on investment (ROI) to be a justifiable project.
Origins of Customer Service Conceptualize a medieval barter trade. A merchant ship docks at a coastal point of call, possibly along Africa or the Americas, to procure interesting artifacts from the inland traders.
Asset management continues to evolve across most organisations, and as such we here at Synergy-Pro try our best to keep our systems as current with the latest best practices as we can. Satis 2.5 ships with a few notable features mentioned below, as well as minor fixes and improvements across the entire application: