Introducing LanSupport
LanSupport Service Desk, currently in its 5th major revision is a versatile issue tracking solution that has found wide application in various service and support environments. LanSupport is a web-enabled tool designed to run off a standard windows based server environment.
Originally designed as an IT service management tool, based on the ITIL framework, many organizations begun to realize the need for issue tracking solutions in other operational departments. LanSupport is now widely used in many organizations as a multipurpose service desk for IT support, Customer Service, HR service desk without the need for replicated infrastructure.
Why Choose LanSupport?
- Feature Rich; LanSupport deceptively simple yet intuitive interface hides numerous features which are only visible to certain profiles and when enabled. This has made LanSupport an extremely scalable product with implementations ranging from single user to 500+ support user environments.
- Versatile; LanSupport’s solutions profile illustrates the versatility of the product. This versatility is directly attributable to LanSupport’s wide user base who have given invaluable support on how to develop the product to capture a diverse range of use cases. The multiple business support, requested by customers, is now a key feature as it allows an organization consolidate all its helpdesks into one.
- Technology driven; LanSupport has from the initial development been technology driven having been developed as fully web-enabled by 2002 with support for SMS, email, WAP etc. LanSupport is continuously updated to keep up with technological change.
- Industry Standard Driven; Lansupport has been developed to work on standard windows server requirements and most common protocols and in most implementations no additional back-end resources are required. It has also primarily been based on the ITIL best practice philosophy.
- Robust Support; LanSupport’s support teams are actively involved in the QA process and all members are actively involved in the test-release cycles. This ensures timely and high quality resolution of issues. Partners are also involved early in the development process and are able to design best practice methodology for implementation.